Schedule:  Monday – Friday, 40 Hours / Week, occasional Saturday work.

Supervisor:  Director of Volunteer Relations 

Status:  Full-Time

Benefits:  Health Insurance, Life Insurance, SEP (Simplified Employee Pension), Short-Term & Long-Term Disability, Personal Time and Vacation

Classification:  Non-Exempt

Salary:  As Negotiated 

Supervises:  Volunteers

Overview:  Position is responsible for coordinating, staging and overseeing projects in the Volunteer Work Center; welcoming and checking in volunteers and groups; educating volunteers about food safety and the mission of Second Harvest. 

Specific Responsibilities:

Volunteer Work Center at Nordson Food Distribution Center:

Preparation/Planning:

• Work with Volunteer Engagement Specialist and other departments to plan projects to be completed by volunteers. Preparing area for incoming volunteers ensuring all products, pallets, boxes and other necessary supplies are readily available. Ensure Volunteer Work Center is cleaned and organized before each volunteer shift. 

Product Movement:

• Work closely with operations staff to identify incoming product to be sorted or re-palletized including retail product and salvage product. Ensure that product is packed properly and is moving efficiently in and out of the Volunteer Work Center. Fulfill projects for various programs (CSFP Boxes, Backpacks, Pantry Boxes, Donated Food Inspections and Packaging, Produce Bags) before delivery date or deadline. 

Coordinating Volunteers:

• Train and educate volunteers on the duties of repack.  Provide brief orientation to volunteers and volunteer groups on food quality and safety.  Complete tasks alongside and build relationship with volunteers. Screening and placing volunteers according to preference and abilities. Create a positive and rewarding volunteer experience. 

Cleaning:

• Ensure the general cleanliness in all areas of the Volunteer Work Center are maintained at all times in accordance with Feeding America, Good Manufacturing Practices, AIB and Second Harvest standards. Weekly completion of housekeeping logs, tasks are completed and the logs for housekeeping are updated daily.

Product Inventory:

• Responsible for verifying that all orders from operations are correct prior to packing product in boxes or bags. Prepares Volunteer Work Center for Inventory Audits and Inspections. 

Quality Control:

• Inspection of product, backpacks or boxes to ensure accuracy and food safety. Uses scale, when feasible, to verify correct content of products. 

Administrative:

• Check-in/Welcome volunteers.
• Complete all appropriate paperwork accurately for each project or program.
• Assist with maintaining volunteer records in Cervis (volunteer database) including updated contact information and tracking hours.
• Assist with all volunteer relations activities including trainings and recognition events.
• Participate in weekly department meetings and all staff meetings.
• Provide support to special events, special projects and fundraisers.

General Responsibilities:

• As needed, act as the first point of contact for the main entrance demonstrating a professional demeanor. Greet visitors, determine nature of business and directs them to the appropriate staff.
• Uphold the values and mission of Second Harvest at all times.
• Display courtesy and respect at all times to Second Harvest employees, volunteers, board members, donors, partner charities and the general public.
• Maintain confidentiality in all matters pertaining to Second Harvest.
• The description of responsibilities in no way states or implies these are the only duties to be performed.  Other duties may be assigned by the Volunteer Relations Manager or President & CEO as deemed necessary to support the organization.

Qualifications:

• Excellent interpersonal, planning and organizational skills
• Proficient in Microsoft Office
• Experience in public speaking
• Ability to oversee and communicate effectively with diverse populations
• Ability to lift 50 LBS and stand for long periods of time
• Ability to work in partnership with other staff
• Valid Driver’s License
• Experience with pallet jack and forklift preferred, but not required

Education /Training:

• Associate’s Degree or Equivalent Experience
• BCI & FBI Check
• ServSafe Food Safety (Will Train)
• Certification in CPR/AED & First Aid (Will Train)
• Food Program Civil Rights Training (Will Train)